Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
Where does Fergus James source its diamonds and gemstones?
We exclusively source ethical, conflict-free diamonds and gemstones. Each stone is hand-selected by our experts and comes with international certification, such as GIA, to ensure the highest quality and transparency.
Do you offer international shipping from Dubai?
Yes, we provide secure, insured worldwide shipping via premium couriers like FedEx and DHL. All orders are tracked and require a signature upon delivery for your peace of mind.
Can I customize a piece of jewelry or design an engagement ring?
Absolutely. We specialize in bespoke jewelry. You can work directly with our design team in Dubai to create a custom piece tailored to your specific preferences, budget, and style.
What is your return and exchange policy?
We offer a 30-day return policy for most standard items in their original, unworn condition. Please note that highly customized or bespoke pieces may have specific terms which will be disclosed during the design process.
How can I ensure I am ordering the correct ring size?
We provide a comprehensive online size guide to help you measure at home. Alternatively, you can visit our Dubai showroom for a professional fitting or request a physical ring sizer to be mailed to you.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and offer flexible financing options to make your purchase as seamless as possible.